Hi Luisa, I've moved your account to the right company. Regards,Baptiste
Hi Patrick, can you please open a ticket with a detailed description of the issue and attach the corresponding Rainbow client logs when you reproduce it. Regards,Baptiste
Dear Jeroen, please let me use this opportunity to extend our apologies for the inconveniences caused by the outage you've addressed. You're in the right when you say we need to make sure t...
Hi Gunasekaran, The sets 4010,4020,4035 are not supported, you can consult our Features List that is available on the News & Updates - More Info page to have the list of all supported devices. Rega...
Hi Jeroen, Audio/Video conferences are only possible with an Enterprise license. You can find all available features regarding the licenses in our Feature List that is available on the News & Updat...
Hi Jeroen, I confirm R&D worked already on this issue and it is fixed in the coming version v96 planned to be put in production week 47. I see that your company is managed by an ALE reseller. The b...
Hi Kimberly, you can use the partner locator on ALE website: Find a Partner | Alcatel-Lucent Enterprise (al-enterprise.com) Regards,Baptiste
Hi Mustafa, you can find the information about all Rainbow features in our Features List available here: https://support.openrainbow.com/hc/en-us/categories/4406707764114-News-Updates#more_info R...
Bonjour, votre problème à déjà été résolu. Dans cette situation il faut que l'administrateur de la compagnie contacte son support Rainbow. Cordialement,Baptiste
Bonjour Jérôme, pouvez-vous s'il vous plait me dire si avec le lien suivant vous arrivez à afficher la vidéo HD et FullHD avec votre Webcam (celle qui pose problème dans une bulle) Cliquez simpleme...