[Windows Desktop]Rainbow can't acces your camera or microphone

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Caroline CONNAN

• 29. Februar 2024 13:48

Hi,

We encounter an error since the upgrade to version 2.130.26 container 2.130.6 : when we try to call someone, a pop-up error appears saying "Something went wrong Rainbow can't access your camera or microphone". This error doesn't appears with the version 2.130.26 container 2.130.2 (installer I've downloaded from your website).

Do you have any idea how I can fix the problem ? The users complain about the upgrade pop-up wich frequently appears and sometimes click on "install the upgrade", so I have to downgrade they software quite often.

Thanks for your help !

Best regards,

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  Ajith GOVINDARAJU

  • 4. März 2024 06:16

  Hi Caroline,

  Good day!

  We request you to check if there are any blockings by the antivirus in the system installed. Please create a TAC ticket with the support team support@openrainbow.com with Rainbow client logs attached to analyze further on this issue.

  Thank you.

  Regards

  Ajith(support team)

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  Caroline CONNAN

  • 4. März 2024 08:48

  Hi Ajith,

  Thanks for your help, it seems that adding an exception in the antivrus policy fix the issue.

  Have a great day !

  Best regards,

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