Ajith GOVINDARAJU

1. Community
2. Help Assistance & Support
3. The phone doesn't ring, but I have a missed call.( Apple iOS)

Hi Dorian, Good day! Check if the Rainbow application is running in latest version. If the user is in DND mode the calls received will be as missed call notification. If you are still facing any is...

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• Ajith GOVINDARAJU
• 24. März 2025 10:30
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1. Community
2. Help Assistance & Support
3. Retrieving a telephone conversation

Hi Ellen, Good day! It is not possible to retrieve the call. Instead of immediate transfer. Place the call on hold and transferring the call will be a option. Thank you. Regrads, Ajith G(Rainbow su...

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• Ajith GOVINDARAJU
• 7. März 2025 13:26
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1. Community
2. Help Assistance & Support
3. Help with Enterprise dial-in pack feautre

Hello, Please find the below article to manage dial-in conference from the Rainbow side. In case of any issues kindly open a ticket with the support team. Thank you. Regards, Ajith G

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• Ajith GOVINDARAJU
• 4. Dezember 2024 15:31
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1. Community
2. Help Assistance & Support
3. Account locked

Hello, Good day to you!!! Currently we could see that your Rainbow account is not associated under any company. Kindly reset the password of your account using the instruction in below link: How to...

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• Ajith GOVINDARAJU
• 13. August 2024 10:33
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. Company admin isn't in the company anymore

Hi Bjorn, Good day to you. We request you to reach out your  company email address or support email address to get your account terminated. Thank you.  

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• Ajith GOVINDARAJU
• 13. August 2024 10:29
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. Invalid phone number (ongeldig telefoonummer)

Hi Erwin, Good day. you can contact concerned partner about the issue. If you have sufficient information about this issue you can create a ticket to the support team. Thank you. Regards, Ajith G

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• Ajith GOVINDARAJU
• 2. August 2024 10:51
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1. Community
2. Help Assistance & Support
3. update documentation for SSO

Hi Dallan, Hope you are doing well. Here is the article to deploy the metadata into the identity provider for SSO: How to deploy Rainbow SAML metadata into the Identity Provider – Rainbow Help Cent...

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• Ajith GOVINDARAJU
• 2. August 2024 10:40
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1. Community
2. Help Assistance & Support
3. sound problem during the first Rainbow call

Hi Christophe, Good day. Is the issue with which type of call? If any further assistance needed kindly reach out support@openrainbow.com with detailed information. Thank you. Regards, Ajith G

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• Ajith GOVINDARAJU
• 2. August 2024 10:31
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1. Community
2. Help Assistance & Support
3. Company admin isn't in the company anymore

Hi Bjorn, Good day to you. We could see that there are multiple admins in your company. You can contact any of them to get your account deleted. Thank you. Regards, Ajith G 

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• Ajith GOVINDARAJU
• 2. August 2024 10:24
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1. Community
2. Help Assistance & Support
3. Migrar OXE

Hi Martin, Good day to you. Could you please open a SR with OXE team. They will be assisting you with further on this case. Thank you. Regards, Ajith G

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• Ajith GOVINDARAJU
• 9. Juli 2024 09:24
• 0 Stimmen