Company admin isn't in the company anymore

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Björn Strobach

• 30. Juli 2024 20:27

My account is part of a company and I want to delete my account.

The FAQs mention that the company admin can do this, but the company admin isn't part of the company anymore. 

What can I do here?

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  Abdul RAHMAN

  • 2. August 2024 10:20

  Hi Bjorn,

  Good day to you!

  We request that you contact your EC company's BP to raise a case with us for further assistance on this issue.

  Thank you.

  Regards,

  Abdul Rahman. G

   

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  Ajith GOVINDARAJU

  • 2. August 2024 10:24

  Hi Bjorn,

  Good day to you.

  We could see that there are multiple admins in your company.

  You can contact any of them to get your account deleted.

  Thank you.

  Regards,

  Ajith G 

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• 

  Björn Strobach

  • 2. August 2024 18:09

  Hi Ajith.

  I am only seeing one. Can you guide me how to see all others?

  Thanks.

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  Ajith GOVINDARAJU

  • 13. August 2024 10:29

  Hi Bjorn,

  Good day to you.

  We request you to reach out your  company email address or support email address to get your account terminated.

  Thank you.

   

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• 

  Björn Strobach

  • 13. August 2024 10:41

  Hi.

  We don't have a support email address for third-party software.

  And since I am not able to delete my account on my own, I want you to delete my data.

  As stated above, can you guide me to see the other admins for my company?

  Thank you.

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  Nathalie KAYSER-MARCHAL

  • 28. August 2024 08:13

  Hello,

  we found the right account to be deleted. It's done. Our misunderstanding arose from the fact that you had 2 accounts with the same first and last name in two different companies.

  Best regards

  Nathalie

  Rainbow Customer Care

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