SSO authentication no longer works in Rainbow

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Stella LIASKOU

• 8. April 2025 15:12

We are using Rainbow cloud with Alcatel PBX.

I noticed that as of today, sso authentication for users is no longer available choice - only if you are Rainbow admin.

Also, from Rainbow admin console, in security settings, the onle choice available to add is Rainbow MFA. SAML2 and Open ID connect are no longer a choice.

Is it a bug ?

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• 

  Fazal ABIBULLA

  • 21. April 2025 03:32

  Hi Stella, Hope you are doing well.

  Kinldy note that, SSO must be configured by the Company Admin of the Rainbow company.

  There must be at least one Enterprise licence assigned to the company, else Security tab will not be displayed.
  
  Please verify the below link for detailed information:
  https://support.openrainbow.com/hc/en-us/articles/360019304499-How-to-configure-SSO-in-Rainbow-admin-view

  If you have any further questions, please submit a new service request by contacting support@openrainbow.com, and we’ll be happy to assist you.
  
  Thank & Regards,
  Fazal (Rainbow TAC)

   

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