[URGENT] Unable to install new version of rainbow

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Exploitation UBALDI

• 8. Oktober 2018 13:37

Hi,

This afternoon, after that the update of Rainbow was released, we tried install it via our SCCM infrastrucutre.

But after several tests, it was impossible to install the software on a user session after install test on the same PC with another user (see capture below)

How can I install the new version as the old one isn't usable as it still ask for the update ??

Thank you for your quick answer.

Christophe

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• Offizieller Kommentar

  

  Nathalie KAYSER-MARCHAL

  • 27. März 2019 13:56

  Hello!

  Have you got a chance to install your Rainbow application?

  For your information, another user had the same issue, a solution was found.

  I invite you to have a look at:  https://support.openrainbow.com/hc/en-us/community/posts/360000706204

  Globally, it is needed to clean registry.

  In case you still encountered such issue, please let me know, we'll go deeper in analyze.

  Best regards,

  Nathalie

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• 

  Brian BIRD

  • 8. Oktober 2018 19:00

  Hello Christophe. This has happened to me before. The simplest thing to do is to uninstall Rainbow on the PC that is having the issue and reinstall it. You will not lose anything.

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• 

  Exploitation UBALDI

  • 9. Oktober 2018 07:59

  Hi Brian,

  Thank you for your answer !

  The problem is that the software is already uninstalled when I try to install the new version...

  I looked for some registry keys or hidden folders but nothing allowed me to install.

  Do you have another idea ? It's very critical for our users...

  Thank you by advance !

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