Hello, I am running OXE R12.1 (patch 21.a) and each time we create a REX user and associate it to a Rainbow member, it does not appear to give the Rainbow user the VoIP option straight away. We either have to manage a 17 digit random number beginning with digit '1' (EG. 12345678909876543) and then under USERS > Remote Extension and then restart RAINBOWAGENT or WebRTC gateway or both. Then afterwards the VoIP option is visible in iPhone or PC rainbow app.
Does anyone else have such issues? Is patch 21.a not really an ideal patch for Rainbow?
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