Rainbow says it does not have permission to use my microphone or camera
BeantwortetQuestion raised from the comment: Production Note - Rainbow 1.53
I still have Issues with the App Running on a Win10 64 bit Laptop - The App says it does not have permission to use my microphone or camera - and to allow them in the address bar - Which the app does not have!
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Offizieller Kommentar
Hello Martin,
Does it occur on Web and/or desktop app? With the latest version? What is the frequency of the issue?
Have you verified the privacy settings of your microphone in Windows 10, as explained here:
https://support.microsoft.com/en-us/help/4468232/windows-10-camera-microphone-and-privacy-microsoft-privacyIs the option "Allow applications to access the microphone" enabled?
Same thing for your browser: is the microphone access enabled for web.openrainbow.com ?
Could it be that another application uses your microphone at the same time?
Once all this has been checked and if the issue occurs again, I would advise to create a ticket to Rainbow support team with the screenshots of the audio settings and the error message, as well as the client logs taken after having reproduced the issue. If needed, I can open the ticket for you. Let me know.
Best regards,
Claire DechristéAktionen für Kommentare -
It only happens in the app - If I use a browser it is fine
I have checked the Privacy Settings - before - and Just now
The App Says this... and obviously the app does not have a Browser Address bar!
What is odd is that If I connect a Blue tooth Headset - the Camera and headset work
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Hello Martin,
I propose to open a ticket to R&D. Could you please reproduce the issue and send me through Rainbow:
-logs of the app
-time and date of the issue
-screenshots of Rainbow audio/video settings
-brand and model of the headset used when it works
Best regards,
Claire Dechristé
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Hello Thomas,
If he has checked all the points above, then, yes, please open a ticket to Rainbow support.
Best regards,
Claire
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