more than 2 calls handeling with rainbow

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Willem RUITENBEEK

• 30. Juli 2019 12:31

We can handle perfect 2 calls at the same time in Rainbow, and switch from the conversations.
This is becuase you have 2 calls visual in Rainbow.

How to handle if you have also a third or more calls in Rainbow, and you want to switch between those calls. So this users has many calls in Rainbow she has to connect to other users but not all calls are visual in Rainbow.

So it would be great if the Rainbow can handle many more calls, so it can be used for operator.

For the OXO is normaly used Pimphony operator but customer likes to have rainbow instead.

 

4

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  Michael PHILLIPS

  • 9. Oktober 2019 22:52

  Absolutely agree with this, have had to change 2 sales to OXO Connect from Evolution as the customer required an operator application on PC

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  Sam BOYD

  • 9. Oktober 2019 22:56

  I think this is a must as well, hopefully an operator/Attendant version of Rainbow will become available for easier call handling.

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  Jeroen GREVENSTUK

  • 5. Oktober 2020 09:43

  This is a feature that will give us more flexibility on implementing rainbow for our customers, now it is not possible to transfer a call if you just receive a new incoming call. Two calls is to less.

  As the OXO connect has normally more recourses for calls, this should not been limited to Two calls for rainbow but it should be limited to the number of recourses-keys on the set. 

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