HELP!

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Barry OLECH

• 9. September 2019 15:22

We have a number of oxo evolution systems running 3.1. All of the systems are connected to WebRTC. We have a number of rainbow mobile users who can't call mobile numbers. The call connects but the app keeps on ringing. We didn't have this issue when running release 3.

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  Claire DECHRISTE

  • 20. September 2019 15:00

  Hello,

  What is the routing profile used on these phones?

  Could it be because these users have configured the following telephonic profile:

  PBX is used for outgoing calls, but VoIP is off:

  

  In that case, the Pbx is calling the mobile before setting up the connection with the distant.

  Regards,

  Claire Dechristé

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