I can't activate voip telephony, until today working

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Adrian SILVA

• 18. September 2019 15:15

WebRTC 1.73 and OXO with ALE Rainbow working with no problems until today. Now, when any user try to activate Voip Calls and Use my mobile phone options under Telephony, the system prompts "the operation could not be performed"

I tried using web access, and voip over PC, but same message is prompted.

 

What is happening? How can i resolve this problem?

 

Regards.

0

• 

  Claire DECHRISTE

  • 24. September 2019 12:33

  Hello Adrian,

  This kind of issue is usually related to PBX or WebRTC gateway configuration.

  May I suggest you to recheck your PBX configuration using latest version of TC2479 for OXO.

  Regarding WebRTC gateway, you will find tips in our troubleshooting guide:

  https://support.openrainbow.com/hc/en-us/articles/360001934764-VoIP-calling-Troubleshooting-guide-WebRTC-Gateway-

  If it still does not work, please open a ticket to Rainbow support, as explained here:

  https://support.openrainbow.com/hc/en-us/articles/360001820500-How-to-Open-or-Follow-Support-Request-

  Best regards,
  Claire Dechristé

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