Configuration Test - Issue with the windows application

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Olivier VAILLANT

• 2. März 2022 14:52
• Bearbeitet

Bonjour, 

When you start the configuration test, there is an issue for the video and screen sharing part, but only for the windows application, it's ok for the web client 

For the Windows application:

For the web client:

It looks like a bug for me, or it it's just a configuration issue, could you provide the good configuration to put in place?

Anyway, this new feature is very useful for troubleshooting :-)

Merci

Olivier  

 

1

• 

  Permanently deleted user

  • 3. März 2022 16:07

  Hello Olivier,

  Is this result present at every test?

  I have just made a test and both results are the same. 

  Please feel free to make a new test in the same conditions for both clients (Web and Desktop) and if the issue is still present please open a SR joining both client's logs.

  Regards.

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• 

  Olivier VAILLANT

  • 3. März 2022 17:21

  Hello Hislamar, 

   

  yes the result is everytime the same 

  - Ok with the Web client

  - NOK with the application

   I will ask to open a SR

  Merci

  Olivier

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