Jean-Luc BOUSSEL

1. Community
2. Features suggestions
3. Touches Programmables Rainbow dans TEAMS

BonjourRainbow a implementé depuis plusieurs versions des scenarios de supervision.Je vous conseille de vous rapprocher de votre représentant Alcatel-Lucent Enterprise pour vérifier s'ils satisfont...

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• Jean-Luc BOUSSEL
• 1. August 2024 12:19
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1. Community
2. Features suggestions
3. Account name changes from Azure AD to Rainbow

Hi ChristianTo avoid avoid missunderstandingRainbow AD/LDAP connector is synchronizing from an AD/LDAP deployed in CPE, If customer uses ADFS in Azure as recommanded by Microsoft, this is not the A...

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• Jean-Luc BOUSSEL
• 17. Juni 2024 10:16
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1. Community
2. Help Assistance & Support
3. Probleme SSO + MFA via clé usb

BonjourIl existent de nombreuse methodes de SSO/MFA, il est difficile de diagnostiquer ce type de probleme sans historique des actions menées. Il est préférable d'ouvrir un ticket par le canal de s...

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• Jean-Luc BOUSSEL
• 16. April 2024 14:36
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1. Community
2. Help Assistance & Support
3. Desktop client freeze

HelloFor such issue, you mst open a ticket with log file using th esuppoort channel.This cannot be treated without investigation.Sorry for the inconvenience.

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• Jean-Luc BOUSSEL
• 16. April 2024 14:33
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1. Community
2. Help Assistance & Support
3. On incoming call how to call a Mac Application

Hello AlbertoBe aware that wer'e currently working exactly on your use case, enabling some REST api calls triggered on Rainbow events and customized by end user without needing to use curl. This wi...

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• Jean-Luc BOUSSEL
• 16. April 2024 14:29
• 1 Stimme

1. Community
2. Help Assistance & Support
3. On incoming call how to call a Mac Application

What is the real objective ? - open a web page in a browser - execute a rest GET call - other...

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• Jean-Luc BOUSSEL
• 12. April 2024 15:20
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1. Community
2. Features suggestions
3. Rianbow Wizard

Hello OlivierThanks for your suggestion, .User's language can be setup at user creation in administration or by mass provisioning.At first start , the web application will use the browser language ...

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• Jean-Luc BOUSSEL
• 10. April 2024 07:14
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. On incoming call how to call a Mac Application

Current version of Rainbow desktop supports to lauch the execution of an application or the opening of a web page with the default browser. In future version we'll support Rest API calls. If you wa...

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• Jean-Luc BOUSSEL
• 9. April 2024 15:05
• 0 Stimmen

1. Community
2. Help Assistance & Support
3. On incoming call how to call a Mac Application

Hello Alberto You can consult : https://support.openrainbow.com/hc/en-us/articles/8475256862098-Launch-external-applications-on-an-incoming-phone-call-v2This will depends on how you're CRM can be a...

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• Jean-Luc BOUSSEL
• 9. April 2024 12:55
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1. Community
2. General discussions
3. minimiser la fenetre Rainbow sur appel entrant

Bonjour PhilippePouvez vous preciser...Que doit on minimser ? la fenetre avecles boutons pour repondre ?   Dans ce cas , comment l'utilisateur reponds? oui bien la desktop APRES avoir repondu 

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• Jean-Luc BOUSSEL
• 18. März 2024 10:54
• 0 Stimmen