Fraser STONES

Using Rainbow as a Contact Centre Agent

1. Community
2. Features suggestions

A couple of Rainbow queries please..... 1) Using Rainbow as a Contact Centre Agent - currently our Agents use either 4038 or 8038 sets and IPDSP. Using these 3 options there is an LED on the set / ...

• Fraser STONES
• 11. Dezember 2023 09:10
• 2 Follower
• 0 Kommentare
• 1 Stimme

Teams multiple Rainbow Users with same name

1. Community
2. Help Assistance & Support

We have a customer with 3 users with the same name. The mobile app searches and displays the 3 users with their extn number. The Teams search just displays the 3 user names without identifying thei...

• Fraser STONES
• 12. Juli 2021 14:18
• 1 Follower
• 0 Kommentare
• 0 Stimmen