Rubén RÍO hat einen Post erstellt
Now that we're able to offer a pure Rainbow softphone on Contact Center installations, some customers are asking to have it's agent session controls integrated on CRM Bridge interface. Our specific...
Rubén RÍO hat einen Kommentar hinterlassen
Hello Jeroen GREVENSTUK. I'm not referring to the use of Rainbow as softphone for CCd environment (which would be great), but for being able to monitor both physical device and agent profile from R...
Rubén RÍO hat einen Kommentar hinterlassen
Hello, This equipments are only an accessories to the main hardware unit needed for Rainbow Room service, based on Android TV systems.
Rubén RÍO hat einen Kommentar hinterlassen
Don't know what means the reference to CCCAgent on this article...It doesn't should be only for third party integrations? I think there's some wrong information regarding PBX licenses, both OXO and...
Rubén RÍO hat einen Kommentar hinterlassen
Rainbow doesn't works with SIP protocol, it's webRTC instead. I think it's not supposed to work on this way because all SIP interaction is only with PBX using RTC gateway.Will be more possible all ...
Rubén RÍO hat einen Post erstellt
On OXE CCd environment, managers need to choose if their users will be able to use Rainbow with their phisical directory OR their agent directory. It would be a good feature if both can be selected...
Rubén RÍO hat einen Kommentar hinterlassen
It works. I've just tested it on PC app using webRTC and it worked on a OA menu. From mobile I've tested it many times before with no problem. Regards,
Rubén RÍO hat einen Post erstellt
Hello, It would be a good feature to be able to record voice calls when using RTC wateway, taking into account that this feature is done from client maybe it's easy to add. Thanks in advance.
Rubén RÍO hat einen Kommentar hinterlassen
Hi, not yet.
Rubén RÍO hat einen Kommentar hinterlassen
Thanks, I know remote extension, but never heard before this acronym.Regards!