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Rainbow and supervision

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5 comments

  • Stefan VOGEL

    Please please add the supervision feature on Rainbow!

    it's partially working - but not usefull right now. the caller can be seen, but not the one who is beeing called. there is no visible difference for a supervised-call-notification and a incomming-call-notification

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  • Olivier VAILLANT

    Bonjour, 

    Should be available in 2023 :-)

    https://www.linkedin.com/feed/update/urn:li:activity:7038410383216242688/

    Merci

    Olivier 

     

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  • Jean-Luc BOUSSEL

    Hello
    I would like to avoid confusion...
    When we speak of OXE supervision configured with a supervision key in the user Rex device.
    This is provided as it is, not supported in Rainbow F&L. We don't support with Rainbow the capability to differentiate the supervised call from a normal call, we present only the caller number of the first incoming call. We don't plan to improve this status.
    What is presented in Julien's video is a new Rainbow supervision service , not linked or synhronized with OXE, delivering a supervision console showing Rainbow user's phone calls with the capability to pick-up these calls.  

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  • Stefan VOGEL

    Hello Jean-Luc,

    yes, i was speaking of OXE supervision! Why don't you implement that? It would greatly enhance the usecase of Rainbow. Supervision is one thing which made Alcatel OXE unique

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  • Olivier VAILLANT

    Bonjour,

    Thanks Jean-Luc for the clarrification 

    I agree with Stefan, it will be great to get the OXE users supervision available on Rainbow

    Merci

    Olivier 

     

     

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