Disable automatic statut change to "away"

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Service INFORMATIQUE

• October 10, 2023 11:14
• Edited

Hello !
There is some people who don't like the fact that there is an "away" time counter whey the keyboard or mouse don't move during some times. That put pressure on employees and it's not good.

So my suggestion is to add an option (on the company settings or on the rainbow's install individualy) to simply disable the automatic away status. (stay Online)

regards

1

• 

  Maheswaran VEERIAH

  • October 19, 2023 19:25

  Hi Benoit,

  Good day to you!!
  
  The feature of changing the presence status to away automatically in Rainbow, incase of user is idle is a normal behavior and the feature will remain unchanged.
  
  The Rainbow presence status to be in active even, if the users are idle can be achieved through CPaaS in Rainbow.
  
  Thank you.
  
  

  Regards,

  Maheswaran Veeriah
  (Rainbow Support Team)

  
  
  
  

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