Top

Can't change members services from Essential to Business

Answered
Follow
Jason Murphy
Can't change members services from Essential to Business 1 year period.
We get the error message : " The number of users  allocated to  the subscription  has reached the renewal volume defined on the subscription. To be able to use the currently subscribed volume, please change the auto-renewal settings." 

When in the subscriptions menu, we try to change the "Set number of licenses for renewal" value, but we get the error message, "You are not allowed to perform this operation."

The client has purchased additional Business licenses.
0

Comments

1 comment

Date Votes
  • Official comment
    Baptiste CANDELIER

    Hello Jason, 

    I saw that you or one of your colleagues opened a support ticket for this problem and that it was resolved by the Rainbow support team.

    Regards,
    Baptiste

    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post

Still can't find what you need?

  • Contact Us

    Do you have any question about Rainbow? Leave us a message to get more information.

    Contact

  • Ask the Community

    Do you need help? Ask your questions to the Community and get answers from other Rainbow users.

    Post message