Forwarded and missed calls information missing

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Lars Uhlenhaut

• June 28, 2024 06:34

How can I see in my call list whether the missed calls were for me or whether they were only forwarded because a colleague was not at the desk? I don't have to take action for forwarded calls, but I should call back for calls made directly to me.
Will I also be shown calls that were forwarded to other colleagues during my absence? And can I see who has taken the call? This would be important!

1

• Official comment

  

  Eva LARAVINE

  • September 19, 2024 09:59

  Hello, 
  We're planning to work on it, the call log is in our roadmap for next year. Thank you for your suggestion,

  Eva Laravine, Product Marketing Manager

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  Michael TELSCHOW

  • July 14, 2025 09:37

  A concrete example for this missing information (test done on Rainbow for PC in 2.156.7/Container 2.156.2)

  If you receive a forwarded call, you will still see the extension you originally called in the pop-up. But you won't find any information about this in the call log. 

  So external caller A calls the internal number 200, but it has an immediate call forwarding to 300. 300 only sees the ext. Caller A, but no hint, originally called 200.

  So this missing information from forwarded calls is really needed. 

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  Michael TELSCHOW

  • July 14, 2025 10:57

  b.t.w.- also ALE Softphone is able to handle it ;)

  

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