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Secondary ringer

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6 comments

  • Frédéric MALLEFAIT

    We experience  the same issue. "Secondary ringer" has to be redefined everytime you connect the headset.

    Any workaround for the windows (10) application ? 

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  • Claire DECHRISTE

    Hello, 

    You are right. Issue reproduced. I am going to open a case to R&D for this. I will let you know their feedback.

    As this behavior can be considered as a bug, this post will be moved to "Help Assistance and Support" topic.

    Best regards,
    Claire Dechristé

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  • Frédéric MALLEFAIT

    Any idea how long it would take to have this bug fixed?

    Thanks

    F.

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  • Brian BIRD

    For a desk worker that wears their headset all of the time and can hear the call ring in the headset - this is a good feature. But these desk works probably never remove the headset from the PC. So they would only be required to turn the PC speakers off once.

    For a remote worker however, we disconnect the headset each time we put our laptop away, and we almost never sit at our desks with the headset on all the time. This means we are at a greater risk of missing a call if we do not hear the call ring. I almost never remember to default the 2nd ring to the PC...until I miss the first call.

    Thank you for addressing this.

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  • Claire DECHRISTE

    Hello Brian,

    Your comment has been sent to R&D. Let's see if they accept to change the behavior.

    Best regards,

    Claire

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  • Paul HOGG

    hi can someone tell me how to switch on secondary ringing ie ring my pc whilst headset is plugged in.

     

    thank you

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