Disable ringing on Mobile

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Steven DEFERME

• September 09, 2018 21:49

Hello,

I have a ucaas user, with a Deskphone, the Desktop client, and a Work Mobile configured (mobile has Rainbow app installed.

RBW client : 1.45.4

WebRTC gw: 1.66.0-76

I have some problems with the multi-device ringing

If I select: make phone calls with Office phone + Ring your Office phone only --> only the Office Phone rings --> OK

If I select Computer + Ring your Office phone and your secondary device (automatically set to Computer)
-->  The Office phone rings, the Desktop client rings, and the Work mobile also rings
--> The Work Mobile shouldn't be ringing

if I select Work Mobile+ Ring your Office phone and your secondary device (automatically set to Work Mobile)
-->  The Office phone rings, the Mobile client rings, and the Desktop client also rings
--> The Desktop client shouldn't be ringing.

If this is normal behavior, should it not be possible to disable ringing on a device ?
If you shut down the Desktop client, no more calls are ringing on the Desktop, but that is not the case for the mobile client, the mobile client will always ring (voip or pstn).

Thanks

Steven

 

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• Official comment

  

  Baptiste CANDELIER

  • November 16, 2018 13:07

  Hi Steven,

  This configuration has evolved with version 1.47 (you can consult the corresponding Production note : Enhancement - Get more details about your "AnyDevice" feature configuration to understand what device manage your business calls.)

  Please check again the behavior with latest version (1.48) and in case you still have an issue please open a support ticket.

  Regards,
  Baptiste

   

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