Failure forward to voicemail

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Goyo CARRASCOSA

• November 26, 2018 12:26

Hello, failure when tried forward to voicemail via routing for incoming call menu in PC or via APP in smartphone android.

Why?

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• Official comment

  

  Nathalie KAYSER-MARCHAL

  • March 27, 2019 07:43

  hello Martin, Goyo,

  Goyo, thank you for confirming that you haven't get the issue anymore (received by ticket 😊) !

  Martin, as we discussed in a thread of mails:

  -- here is the situation

  configuration:

           OXE Rel 12.2, Webrtc Gateway, 4645 Voicemail system

           PC Windows 7  with  a Rainbow Client Version 1.53.6

           it's new installation

  issue:

  from Android it's not possible to forward calls to voice mailbox

  

  you get the answer 'call forwarding cannot be used'

  By configuring a prefix 'call forward'  + voice mail number, you can forward calls to your voice mailbox.

  Actually, there is a restriction when using 4645. This restriction is due to the CSTA protocol which manages information flow. For your information, no corrective action is planned today.

  The workaround is, as you have done:

        -- configure a prefix 'immediate call forward' + voice mailbox extension 

        -- configure a prefix 'cancel forward'

  Short numbers can be dedicated to both numbers.

  Best regards, 

  Nathalie

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• 

  Nathalie KAYSER-MARCHAL

  • February 05, 2019 12:49

  Hello Goyo,

  is the issue still there?

  I tried to reproduce your problem in version 1.51.10 The forward to mailbox works correctely, from PC and from Android.

  Thank you to let us know.

   

  Kind regards,

  Nathalie

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• 

  Martin UNTERKIRCHER

  • March 26, 2019 08:35

  Hello Nathalie , Goyo

   

  I have the same problem with PC Client Version 1.53.6 !

  when i press the Butten forward to Voicmail....

  What can i do ?

  Thanks

  Martin

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