Outlook add-in not working

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Daniel Cruz

• January 04, 2019 14:44
• Edited

Hi,

I have two computers in my company with Rainbow. Since the last update the add-in is not working properly.

In most of the contacts the button to call don't work. It's gray.

I did a test and the button just become active when I have only a number in the column "Home Phone". If I have other numbers in the other columns the button stays gray, and I can't use it.

Can someone help me?

1

• 

  Franco CAFORIO

  • January 15, 2019 14:21

  HI,
  Me and my colleagues have the same error since the last outlook upgrade. We can no longer dial from  outlook contacts.
  When does a solution ALE come here?
  
  

  thanks for help

   

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  Nathalie KAYSER-MARCHAL

  • February 06, 2019 08:01

  Dear Daniel and Franco,

  I tried to reproduce your issue with Outlook 2016 in Rainbow version 1.51.10: the feature works well.

     Did you upgrade your Rainbow solution?

     Do you still encounter the problem? 

  In such a case, thank you to provide your Outlook version too so that we go deeper in investigation 

  Do not hesitate to visit our Help Center here to learn more about Outlook Add-in!

  Thank you. 

   

  best regards

  Nathalie

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