DECT and Rainbow UC client

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Dirk DEPUYDT

• January 18, 2019 11:37

Dear Rainbow team,

 

for a healtcare project I need to have user that has a DECT set and a Rainbow UC client linked to the

same user.

What are the possibilities?
Has this scenario been tested?.

br,

Dirk

2

• Official comment

  

  Claire DECHRISTE

  • February 27, 2019 15:23

  Hello Dirk,

  As stated in the feature list:
  https://support.openrainbow.com/hc/en-us/articles/115001057424-Rainbow-Feature-List-and-Applications 

  It is possible to control the Dect handset using Rainbow web or desktop clients (click to call), but VoIP service and Nomadic modes are not available.

  This is a restriction on PBX side, as a DECT, WLAN or Analog set cannot be declared as main desk phone in multi-device scenario. As far as I know, there is no plan to change this.

  However, I am going to migrate your post into "Features Suggestions" section.

  Best regards,
  Claire Dechristé

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• 

  Geert-Agfa GOOS

  • March 22, 2019 11:02

  Hello Dirk ,

   

  I have the same problem . 

  As a workaround i gave the remote extension the Phone number of the dect set and put the Dect in supervision on the Remote extension .

  Do you have another solution ?

   

  Kr

   

  Geert

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