User on the same Version as everyone else keeps having to update

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Mike DOWN

• February 01, 2019 10:09

He is on version 1.51.8 Container 1.51.4.0 which is the same as the rest of our users, However he keeps getting prompted to upgrade rainbow. I have attempted to completely reinstall Rainbow aswell but the error persists. 

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  Luis ROSALES

  • February 05, 2019 23:01

  Hello Mike,

  Please follow the steps:
  - First uninstall the Rainbow app.
  - Download the last version using the following URL: https://web.openrainbow.com/downloads/Rainbow_Installer.exe
  - Execute the file downloaded.

  Please, let me know if is working after those steps.

  Regards,
  Luis.

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  Mike DOWN

  • February 12, 2019 11:54

  Hi Luis, 

   

  I tried this however he is still getting the error. 

   

  Many Thanks 

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