Account locked

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Larry HELMERICH

• March 11, 2019 12:25

I have Rainbow on my Android phone. I have the password saved. Today on the train in Japan I last connection. When I tried to reconnect it asked for my password. I thought I remembered my password but after trying several variations I got locked out. I then tried to reset my password. The reset seemed to be successful, but when I tried logging in the app still said that my account is locked

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• Official comment

  

  Claire DECHRISTE

  • March 11, 2019 13:36

  Hello Larry,

  I can confirm that your account is currently locked.

  Have you entered the 6 digits validation code received in your inbox (larry.helmerich@al-enterprise.com) and your new password?

  Best regards,

  Claire Dechristé

   

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