Contact presence suddenly offline

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Stephan STEINER

• May 28, 2019 08:42

Is there a way presence states can get stuck in the API? I was playing around with the SDKs, and all of a sudden, all my contacts except one return presence state offline, even though the respective clients are online (and they see each other's presence as being available).

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  Louise QUINTRAND

  • June 11, 2019 07:26

  Hello Stephan :)

  I'm gonna upload your post to the Hub Support Community so that it is in the right place to get as many relevant answers as possible:) 
  You can see your post right here https://support.openrainbow.com/hc/en-us/community/posts/360003782800-Contact-presence-suddenly-offline 

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  Vincent BAILLEAU

  • June 11, 2019 07:31

  Hi Stephan,

  Did you get the issue on 27th ? A Release update was done at this date ( https://support.openrainbow.com/hc/fr/articles/360005658620-Production-Note-Rainbow-1-56-EN- )

  Regards

  Vincent

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