No Voip service active on smartphone

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Federico DI-BITONTO

• July 29, 2019 16:08

Hello, If I try to add a new Rainbow User I can't find Voip service in the Telephony services.

At the same time the user goes busy.Necessary delete the internal number e reconfigure it.

Is anybody had the same problem?

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• 

  Claire DECHRISTE

  • August 08, 2019 08:32

  Hello Federico,

  This kind of issue is usually related to PBX configuration.

  May I suggest you to recheck your PBX configuration using latest version of TC2479 for OXO and TC2462 for OXE.

  You may also find some advice in our troubleshooting guide, here:

  https://support.openrainbow.com/hc/en-us/articles/360001934764-VoIP-calling-Troubleshooting-guide-WebRTC-Gateway-

  If it still does not work, please open a ticket to Rainbow support, as explained here:

  https://support.openrainbow.com/hc/en-us/articles/360001820500-How-to-Open-or-Follow-Support-Request-

  Best regards,
  Claire Dechristé

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