Not possible to connect to server after latest 1.59 update.

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Dag-Vidar BYGNES-(EQUINOR)

• July 29, 2019 09:12
• Edited

Hi

We're not able to start the latest Windows 1.59 client. Stops with error message "it was not possible to connect to the server, please check your network configuration". Web client is working fine and if we connect our computers over 4G/LTE it also works fine from Windows client. Our company is using proxy and our security team says that the traffic from the PC client tries to connect directly to web.openrainbow.com (79.137.65.42) instead of using proxy. This has been working fine before the 1.59 upgrade so I was wondering if anyone can confirm if there's been done any changes to proxy behavior on the latest PC client update?

 

Please advise.

Thanks.

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  Markus RICK

  • July 29, 2019 09:33

  Same here, If Proxy is set to automatic with use of a proxy.pac file it does not work. If you enable proxy manually it works..

   

  Regards

  Markus

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  Dag-Vidar BYGNES-(EQUINOR)

  • July 29, 2019 10:20

  Thanks Markus. I tried to set it to manual and now I was able to connect with the PC client. Hopefully Alcatel will solve this asap as it is affecting lots of users!

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  Claire DECHRISTE

  • August 08, 2019 14:14

  Hi,

  This issue is documented here:

  https://support.openrainbow.com/hc/en-us/articles/360007943299-Desktop-app-1-59-1-doesn-t-start

  Best regards,

  Claire

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