Outlook Addin doesn't work when Rainbow is in Program Files folder

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Loic HUMMLER

• September 03, 2019 07:01

Hi everybody,

To deploy Rainbow in my Compagnie i have change the msi installer to install it in C:\Program Files\Alcatel...

But since this, the Outlook Addin can not launch Rainbow when the application isn't started.

The application works fine and the Outlook addin make links and run good when Rainbow is start.

 

So i ask for your help.

 

Thanks.

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  Claire DECHRISTE

  • September 04, 2019 08:12

  Hi,

  I can open a ticket in your behalf for this.

  Could you send me the desktop app logs after having reproduced the issue? You can share them through Rainbow.

  Thanks and regards,

  Claire Dechriste

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  Claire DECHRISTE

  • September 06, 2019 13:30

  Today only the "per user" setup is published and it is designed to be installed in %LOCALAPPDATA%\Programs, not in C:\Program Files. For that, the "per machine" setup is needed. I will send you the right msi file through Rainbow.

  Note that from version 1.61 (available mid-september), these "per machine" msi setup will be officially available in addition to current "per user" setups. Until then, we can provide the "per machine" msi setup on demand.

  Best regards,

  Claire Dechriste

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