Rainbow Conference

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Sebastien MORIN

• March 26, 2020 07:07
• Edited

hi,

when I launch a Rainbow conference (i have the Rainbow conference licence), normally we can normally join audio by computer or Phone, but now i have only a message to call by Phone...I'm not allow to call by computer and when I try call by phone It doesn't Work.

Have you the problem too ?

Thanks

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  Brian BIRD

  • March 26, 2020 07:41

  Hi Sebastien

  We are also having the same issue. It has been that way for us since November. The Rainbow meeting screen does not refresh once you enter a conference so there is no way to share the screen or control the participants. We were told last night there was a resolution but we still have the problem.

  We have a call open with Rainbow support - it would be good if you could log one as well.

   

  Regards

  Brian

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  Claire DECHRISTE

  • March 26, 2020 10:19

  Hello,

  I could not reproduce these issues with my personal conference bridge. I could connect normally using computer audio or by dialing-in. Screen sharing was also ok.

  The best would be to send your application logs to our support team or even directly to me through Rainbow. We will have a look at this problem.

  https://support.openrainbow.com/hc/en-us/articles/115000277150-How-to-Find-My-Logs-

  Best regards,

  Claire Dechristé

   

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  Brian BIRD

  • March 27, 2020 18:27

  Hi Claire and thanks for the response. We have been working with Luis since November with this issue, we supplied full screen shots and logs again last week. Hopefully we can figure this out soon.

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