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Should be able to call my customers who is not in rainbow directly via outlook contacts directly

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12 comments

  • Dallan STEVENSON

    you can

    just click "Audio Call" in the Rainbow toolbar in outlook

    more than one number in the contact will show a drop down menu

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  • fegy simon

    hi Dallan, 

    this is allowed only if my customer is already added in the rainbow ?

    or can I dial from outlook contacts directly even the customer is not added in my Rainbow"

    (this is the requirement from the customer , which is available in OpenTouch)

     

    ./regards

    Fegy Simon

     

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  • Dallan STEVENSON

    any number

     

    Once the rainbow company is linked to a PBX!

    And the user has a phone linked to account, even essential (free) has RCC (Remote Call Control) of Alcatel deskphone

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  • Dallan STEVENSON

    Ah but i think the outlook plugin needs subscription license

    but free you have to put number in rainbow

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  • fegy simon

    hi Dallan, 

    Again, if the user is invited and added in my rainbow network already, yes I am able to call him. The user is not in my company,

    which means he is only available in my outlook contacts, not in my rainbow/company. 

    please confirm we can still dial the user?

    by the way, what kind of license is required for outlook plugin? is the license to be obtained from rainbow side or microsoft outlook side ? 

    please let us know ..

    ./regards

    Fegy Simon

     

     

    ./regards

    Fegy Simon

     

     

     

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  • Dallan STEVENSON

    Again

    Is the company and User linked to a pbx?

    in "communication" in the company settings

    Then the Rainbow will tell the PBX to make the Call for the User to ANY number you tell it

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  • fegy simon

    hi Dallan, 

    I am not sure  , whether  I miss some details.

    User 1:  Company X - company X associated with PBX and Rainbow.

    User2: Company Y - Company Y - NOT Associated with Rainbow Company

    User1 has the contacts of user 2 (including his mobile/other phone numbers) in outlook contact list alone ( user2 is not in the same company or rainbow company.) only in outlook contacts. 

    User1 wants to dial the User2 via outlook contact (search in rainbow and call or call from outlook itself) 

     

    hope it helps..

     

    ./regards

    Fegy Simon

     

     

     

     

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  • Jean-Luc BOUSSEL

    feature list : https://support.openrainbow.com/hc/en-us/articles/115001057424-Rainbow-Feature-List-and-Applications
    Microsoft Tab - Prerequisite Enterprise subscription

    You can either start a web audio session (WebRTC) with a Rainbow user or
    start a phone call with any kind of contact (requires Rainbow hybrid services).

    For telephone calls: (your PBX must be connected = hybrid services)

    - Phone number to dial can be selected if several numbers are available for that contact (numbers are retrieved from the Outlook Personal Folders or from the Exchange Global Address List).
    - Phone numbers that can be displayed (up to 5 menu items) are as follows (in this order of priority): “Business”, “Business 2”, "Company", “Mobile”, “Home”, “Home 2”, “Other” and “Assistant”.

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  • fegy simon

    hi  again, 

    the OTCPC application is having an option to search the user (which is available on outlook) and dial to them.

    The same option is requested by the user. 

    that is . if I could search the user in rainbow and dial to them, (the user is not invited and added in the rainbow- but available in my outlook contacts. ) 

     

    ./regards

    Fegy Simon

     

     

     

     

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  • fegy simon

    :(

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  • Jean-Luc BOUSSEL

    Hi Simon
    Not sure I understand your request
    I've created a contact in my Outlook called 'unknow"
    I can search and call it with RBW inside Outlook

    and I can search it and call it inside Rainbow

    What else ? what are you looking for ?

    this is a simple Outlook contact,
    (sorry for the screens in FR)

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  • Andreas HEISE

    If your rainbow user is linked to a OXE / OXO phone (Rainbow PBXAGENT) then you can call any number by marking the number and click on the hot-key like F6 defined in your rainbow settings.

    This feature is available in all Windows applications if the Rainbow Desktop client is running.

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