Dual SIM

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Faysel EL-KHAOULANY

• April 10, 2020 13:57

Bonjour

Nous avons des utilisateurs Rainbow sur GSM en Double SIM.

Lorsque le GSM est en Wifi, pas de souci.

Si le GSM et en 4G, la voix ne passe plus.

Il faut choisir "Volte désactivé" pour que cela fonctionne.

Avez vous déjà rencontré ce souci et quelles sont les raisons.

Merci d'avance

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• 

  Andreas HEISE

  • April 11, 2020 05:57

  Hello,

  I use Vodafone 4G VoLTE on iPhone without problem, but without Dual SIM, did you tested with 1 SIM only?

  If it's reproducible you should open a ticket with your logs from mobile client attached.

  brgds

  Andreas

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  Faysel EL-KHAOULANY

  • April 14, 2020 07:48

  Hello.
  Thank you for your reply.
  I will see with the client to do the tests and collect the logs if necessary.

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  Claire DECHRISTE

  • April 27, 2020 13:27

  Hello,

  Dual SIM is not yet fully supported.

  You might ask for this enhancement here:

  https://support.openrainbow.com/hc/en-us/community/topics/200372789-Features-suggestions

  Best regards,

  Claire

   

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  Faysel EL-KHAOULANY

  • April 27, 2020 14:24

  Hello.
  Thank you for your reply.

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