Rainbow out off service

Angel MOSQUERA

June 24, 2020 20:01

Any news about the global Rainbow outage?

Comments

10 comments

Mike POTTER

June 24, 2020 20:24
Still out and has been for hours.
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Mauricio CASTELLANOS

June 24, 2020 20:47
I have been trying to get in but I can... i have a meeting with a client and this is bad because we are selling rainbow
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Angel MOSQUERA

June 24, 2020 20:57
Exclusive: Rainbow enhanced user experience - Partner Webinar

https://register.gotowebinar.com/register/8264711554892005135?utm_campaign=2020_Q2_WW_WW_ENT_COM_LOY_EML_EN_GTW-BP-Jun30-NewUserInterfaceRainbow_OK&utm_medium=email&utm_source=Eloqua
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Brian BIRD

June 24, 2020 23:52
Angel - is this an ALE webinar? I don't see it advertised anywhere in the Business Partner Portal.
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Angel MOSQUERA

June 25, 2020 02:34
It is Alcatel-Lucent Enterprise Cloud Solutions

This is the invite. BR

http://app.conversation.al-enterprise.com/e/es?s=138097979&e=468924&elqTrackId=7e148360ba4247508c8733c9406a8282&elq=1f95e0d81b174486beb702a42945eb22&elqaid=19031&elqat=1
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Andreas HEISE

June 25, 2020 03:55
Hello,

an offical maintenance was announced for Yesterday. For details check the related Service Notification:

https://support.openrainbow.com/hc/en-us/articles/360014562180-Upgrade-on-Wednesday-June-24-2020-Update

I would suggest you to follow the Service Notification Board to get pro active maintenance notifications by email:

https://support.openrainbow.com/hc/en-us/sections/201292944-Service-Notifications

brgds

Andreas
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Mike POTTER

June 25, 2020 05:58
Andreas, please clarify. I was notified by email that the update would be on 23rd NOT 24th and 1.72.3 not 1.72.5. Also I am registered in APAC but currently in Europe. I was out at 10pm UK time so 11pm CEST. However, the upgrade was being done region by region and APAC was 15.00-17.00 CEST

Also based on the status report last night all locations were grey not red, green orange or whatever.

Please explain why 24th not 23rd also why I was out in Europe tme frame when I am APAC registered and how being out for an hour or 2 is an acceptable update policy for a mission critical application which we also sell to customers.

Also the below email notification does not appear on your website. Strange
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Andreas HEISE

June 25, 2020 13:03
Hello Mike,

I'm an Rainbow community moderator, but not an ALE employee, so I've only the informations are available here.

Nathalie KAYSER-MARCHAL please could you answer the serious questions from Mike?

brgds

Andreas
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Mike POTTER

June 25, 2020 20:31
Andreas,

Thanks,

Mike
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Nathalie KAYSER-MARCHAL

June 29, 2020 07:45
Hello,

We announced a first delivery on Tuesday the 23th with a Desktop version 1.72.3

Unfortunately, the deployment plan was rescinded the 23th in the morning.

So, the article was published once again with mention ‘update’ and the following wording

“We apologize for the inconvenience: the deployment of the new desktop version has been postponed. We will inform you of the next date.”

Finally, a new version1.72.5 had to be delivered quickly, so we adapted the article by mentioning new dates and published once again. Several people didn't receive the updated notifications. We are checking why, so that it won't happen again.

Best regards

Nathalie
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