Choice of device - for incoming call.

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Florian MÜLLER

• November 12, 2020 16:27

 

Can decide which devices should ring.

Desk phone and / or app on desktop and / or app on mobile.

All devices are currently ringing.

Problem: The desk phone rings in the office annoys the other employees and they take calls that should be accepted via the Rainbow app.

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  Jean-Pascal SAIDE

  • November 17, 2020 07:55

  Hello Florian,

  This is currently under analysis. As homeworking is becoming much more widely used, this feature is crucial now.

  No guarantee of when it could be implemented, but it's in our radar.

  The goal would be: turn off deskphone ringing when softphony is ON (telephony calls via the computer is selected by the user)

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  Arnold ZIMMERMANN-GOODBYE

  • March 10, 2021 09:39

  Is this now working

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  Hannes BENKERT

  • March 15, 2021 13:00

  Same Problem with a lot of our Customers.

  With OTCV App it was Possible to chose on wich device you want to get the calls.

  With Rainbow the Phone in the office is always ringing.

  I do a workaraound at our OXO Customers with Callforwarding to the anydevice Users (Ex. User 27 forwards the phone to the anydevice User 6627).

  But it would be way better if this goes automaticly or like in the OTCV App the user can decide which device is ringing

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