Is it possible to delete a account how is not part of our company

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Valentin RAGOT

• November 18, 2020 12:27

Hello,

We have a few users who have created their accounts without going through our invitation link to join the company.

What is the procedure for deleting their accounts?

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  Claire DECHRISTE

  • November 18, 2020 15:27

  Hello,

  An EC admin can only delete user account from his own company.

  If these users are not members of a company yet (they are in Rainbow default company), you can invite them to join your company from company admin view > Members tab, Invite button.

  Or they can open a ticket to Rainbow support team to delete their Rainbow account.

  Regards,

  Claire Dechristé

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