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Rainbow latency first communication of the day ICE Restart detected

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2 comments

  • Thibaut PIRONNEAU

    I found this in the logs: it seems that in the morning, during the first call, the ICE service must restart. So, the call rings, I pick up on Rainbow, I don't hear anything until the ICE service restarts, then it's okay afterwards.

    here is the log:

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  • Nathalie KAYSER-MARCHAL

    Hello,

    The ICE service restart confirms that, for any reason, the Rainbow client and the WRG can’t  talk to each other, so the negotiation restarts from the beginning. Can you please ask your BP to open a ticket with a detailed description of what happens to your Rainbow app, your Rainbow client log, WebRTC log timestamp as soon as you’ve reproduced the issue. Thank you.

    Kind regards,

    Nathalie

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