Rainbow latency first communication of the day ICE Restart detected

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Thibaut PIRONNEAU

• December 03, 2021 08:22
• Edited

Hello,
I am using an Alcatel OXO Connect with a Rainbow connection and a WebRTC machine.

At the start of each day, when someone calls me on Rainbow via an AnyDevice, I pick up on Rainbow, then I hear nothing and my interlocutor either for about 5 seconds, then communication is established. Other communications on Rainbow after this are then OK the rest of the day. The next day, the worry is again present.

mpcheck on the WebRTC does not return any timeout or error, I tried on several Internet connections and without firewalls but same result.

Could you help me ? Thank you !

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  Thibaut PIRONNEAU

  • December 03, 2021 08:09

  I found this in the logs: it seems that in the morning, during the first call, the ICE service must restart. So, the call rings, I pick up on Rainbow, I don't hear anything until the ICE service restarts, then it's okay afterwards.

  here is the log:

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  Nathalie KAYSER-MARCHAL

  • December 03, 2021 12:49

  Hello,

  The ICE service restart confirms that, for any reason, the Rainbow client and the WRG can’t  talk to each other, so the negotiation restarts from the beginning. Can you please ask your BP to open a ticket with a detailed description of what happens to your Rainbow app, your Rainbow client log, WebRTC log timestamp as soon as you’ve reproduced the issue. Thank you.

  Kind regards,

  Nathalie

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