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Contact Center Agent - Hold Button Disappeared

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Stewart DUNCAN

When logged in as an agent in Rainbow, the hold button is no longer present during a call.

I have screenshots of it working correctly in web version 2.94.9.  It is not present in version 2.96.7 since about 2 weeks ago.

If I create a new Rainbow agent from scratch with same class of service params as normal users, the hold button is not present.  Same behaviour in web and windows versions.

The hold button is present for normal OXE/REX/Rainbow users in web version 2.96.7 and windows version

 

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