Top

Modulated Frequency Keyboard not working

Answered
Follow
Thibaut PIRONNEAU

Hello,
I am using an Alcatel OXO Connect with a Rainbow connection and a WebRTC machine.

I have an issue when I call a phone number then ask me to make a choice : 1, 2, 3, etc... When I use Rainbow, I open Modulated Frequency Keyboard, type my choice, but nothing happen. With a physical phone, it's working fine after type "61" for "analogic keyboard". "61" It's not working with Rainbow...

Some one can help me ? Thank you !

0

Comments

2 comments

Date Votes
  • Official comment
    Baptiste CANDELIER

    Hi Thibaud,

    a DTMF issue was fixed with WebRTC gateway 2.1.8. I suggest you install latest WebRTC gateway 2.2.1 to check if the problem is solved for you. If not I'll suggest that you contact your ALE reseller so that he can open a support ticket.

    Regards,
    Baptiste

    Comment actions Permalink
  • Thibaut PIRONNEAU

    Hi Baptiste,

    Thanks for your answer, it's working after the WebRTC update !

     

    Regards,

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post

Still can't find what you need?

  • Contact Us

    Do you have any question about Rainbow? Leave us a message to get more information.

    Contact

  • Ask the Community

    Do you need help? Ask your questions in the Community to get answers from other Rainbow users.

    Post message