Call control popup not displayed in Rainbow business Telephony

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Renaud LEMONNIER

• 23 de octubre de 2024 09:12

Hello,

I have a problem that the official support (via support in the Rainbow business telephony application in Teams) does not answer despite 3 open tickets.

I need to deploy the Rainbow solution + Rainbow business telephony application on a hundred PCs for a switch to softphony.

As part of my tests, I'm deploying a gpo which calls a script that allows me to install the 3 prerequisites before installing the Heavy client. The Rainbow business telephony application is distributed via the Microsoft Teams Administration Center.

The solution works correctly with one exception: the popup that allows control during a call is not displayed:

(whereas the call notification popup does display).

As a result, I'm stuck and can't continue the deployment, can't hang up or dial voice frequencies via a keyboard.

Does anyone have an idea how to solve this problem?

Thanks in advance

Sincerely

Renaud

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  Baptiste CANDELIER

  • 13 de noviembre de 2024 14:05

  Hello Renaud,

  sad to here you didn't get any feedback on your official support requests through the app. You need to know that these support requests are send to your Rainbow reseller and not directly to the Rainbow support team. 

  Regarding the issue description it is the first time I hear about something like that, we need to have a deeper analysis of the logs so I suggest that you contact your Rainbow reseller, he acn then open a ticket at ALE Rainbow support team.

  Regards,
  Baptiste
  Rainbow Customer Care Team

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  Abdul RAHMAN

  • 5 de noviembre de 2024 12:45

  Hi Renaud,

  I hope you're having a great day!

  Please refer to the link below to review the restrictions related to using the Rainbow application with Microsoft Teams:

  https://support.openrainbow.com/hc/en-us/articles/11822689557650-Rainbow-Business-Telephony-for-Microsoft-Teams-NEW-VERSION-v3

  

  If you require further assistance, please consult with the partner and open a case with us.

  Thank you.

  Best regards,
  Abdul Rahman G.

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