Calling icon vanished - Iphone user- dubai

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Ahmed Elsayed

• 11 de julio de 2018 15:01

so i called this person yesterday and we talked and everything was great. However today the calling icon completely vanished and am left with  just the three dots on the top right of the screen. Same happened with my other phone. Please guide me

 

 

 

 

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  Luis ROSALES

  • 20 de julio de 2018 13:18

  It is possible that he is not connected to Rainbow, so you can not call him.

  More info:

  https://support.openrainbow.com/hc/en-us/articles/115000046710

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  Brian BIRD

  • 22 de julio de 2018 23:02

  Hello Ahmed...we also had a very similar issue where a number of our customer's OXOs just disconnected from the Rainbow server. It turns out each of these customers had the OXO DNS programmed to the customer's private DNS address. It appears there were some changes in some of the Rainbow servers IP address which do not automatically update in the customer's DNS server.

  In order to solve the issue, we either had to reset the customer's DNS so it updated with the new Rainbow server IP addresses or we changed the DNS address in the OXO to the Google DNS address 8.8.8.8. This fixed our issues and all the OXOs reconnected with the Rainbow server and all our call icons reappeared.

  I hope this helps.

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