[sandbox] Cannot send or receive messages from bubbles in sandbox

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Jorge Alamanac

• 27 de agosto de 2018 10:20
• Editado

Hi

I'm using the Web Sandbox Rainbow interface (https://web-sandbox.openrainbow.com)

This morning I tried to send or receive messages from bubbles for my company, but it doesn't work

Steps to reproduce

1) Open two Chrome incognito browser sessions, login to web-sandbox.openrainbow.com with different credentials of users on the same company

2) Create a bubble and add the two users

3) from any of the two user sessions, send a message to the bubble. Message is not received by any of the bubble users

Any idea of what it is?

 

Jorge

 

 

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  Pascal BORSCHNECK

  • 27 de agosto de 2018 12:07

  Hi Jorge,

   

  It's a known problem on the Sandbox.  The support team and server team are trying to fix this on the sandbox.

   

  Pascal

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  Jorge Alamanac

  • 27 de agosto de 2018 12:16

  Thanks, BTW, is this the right forum to post this kind of support requests regarding the sandbox, or should be done in some other way?

  Jorge

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  Pascal BORSCHNECK

  • 27 de agosto de 2018 13:56

  Hi,

  It should be OK now. =)

  Pascal

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  Pascal BORSCHNECK

  • 27 de agosto de 2018 13:58

  And it is the right forum =) 

  Dedicated to CPaaS on sandbox or production

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