Rainbow Conference
Respondidahi,
when I launch a Rainbow conference (i have the Rainbow conference licence), normally we can normally join audio by computer or Phone, but now i have only a message to call by Phone...I'm not allow to call by computer and when I try call by phone It doesn't Work.
Have you the problem too ?
Thanks
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Hi Sebastien
We are also having the same issue. It has been that way for us since November. The Rainbow meeting screen does not refresh once you enter a conference so there is no way to share the screen or control the participants. We were told last night there was a resolution but we still have the problem.
We have a call open with Rainbow support - it would be good if you could log one as well.
Regards
Brian
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Hello,
I could not reproduce these issues with my personal conference bridge. I could connect normally using computer audio or by dialing-in. Screen sharing was also ok.
The best would be to send your application logs to our support team or even directly to me through Rainbow. We will have a look at this problem.
https://support.openrainbow.com/hc/en-us/articles/115000277150-How-to-Find-My-Logs-
Best regards,
Claire Dechristé
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