Can't change members services from Essential to Business

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Jason Murphy

• 19 mars 2024 08:13

Can't change members services from Essential to Business 1 year period. We get the error message : " The number of users  allocated to  the subscription  has reached the renewal volume defined on the subscription. To be able to use the currently subscribed volume, please change the auto-renewal settings."  When in the subscriptions menu, we try to change the "Set number of licenses for renewal" value, but we get the error message, "You are not allowed to perform this operation." The client has purchased additional Business licenses.

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  Baptiste CANDELIER

  • 28 mars 2024 09:36

  Hello Jason, 

  I saw that you or one of your colleagues opened a support ticket for this problem and that it was resolved by the Rainbow support team.

  Regards,
  Baptiste

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