I can not search in the PBX Phone Book

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Geert-Agfa GOOS

• 7 mai 2019 11:38
• Modifié

I can not search in the PBX Phone (OXE12.2) book from the rainbow client (Business)

I can see the name and the number with an incoming call . But they do not appear in the search field .

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  Andreas HEISE

  • 7 mai 2019 22:00

  Hi Geert,

  the user need a business or enterprise licence (visible in users profile).

  In the OXE Rainbow options you will find an option for send phone book to Rainbow which needs to be selected.

  brgds

  Andreas

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  Kumar Prem

  • 8 août 2019 11:40

  Hi Andreas, 

   

  I have set the same in PBX.

  In OXE, I have set phone book send to rainbow -> Yes.

  However, I could not see PBX users in the Rainbow when I search t in phone book.

  It results "No result found"

  All the process are running good.

   

  The type of license I used is "Enterprise demo license".

   

  Do you have any idea?

   

  Regards,

  
  Prem Kumar

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  Claire DECHRISTE

  • 8 août 2019 15:51

  Hello,

  First, have you tried to restart the OXE Rainbow agent?

  Then, there is currently a similar issue reported in our database (Enterprise demo, no OXE phonebook displayed in Rainbow). It might be the same problem. This will be fixed with Rainbow 1.60 release planned for August 25th.

  Best regards,

  Claire

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  Kumar Prem

  • 12 août 2019 08:33

  Hi Cliare, 

   

  Thank you very much for information,

   

  Yes, we tried by restarting the Rainbow Agent and the issue still persist. Rainbow version in R1.59, we will wait for the R1.60.

   

  Regards,

  Prem Kumar

   

   

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