No audio between two rainbow users

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S’abonner

Bala Chandra sekhar

• 11 novembre 2019 21:58

When a rainbow user calling another rainbow user internally (VOIP mode), call is established but not audio and the it disconnects in 10 seconds

 

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• Commentaire officiel

  

  Claire DECHRISTE

  • 23 janvier 2020 10:16

  Hello,

  Network requirements are specified here:
  https://support.openrainbow.com/hc/en-us/articles/115000301750-What-Are-Rainbow-Network-Requirements- 

  Does the firewall have an outbound rule for UDP traffic on port 3478?

  Also make sure that there there is no firewall or application layer gateway changing the content of SIP SDP between the PBX and webRTC gateway.

  If it still does not work, the best would be to open a ticket on Rainbow support team. If needed I can help to create it. We would need client logs, webRTC logs and network catpures done on PBX and webRTC gateway.

  Best regards,
  Claire Dechristé

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  Mauricio CASTELLANOS

  • 2 décembre 2019 21:03

  I have the same issue, have you resolve it?

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  Bala Chandra sekhar

  • 22 janvier 2020 19:50

  The issue is not yet resolved.

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