Top

Cannot add members in new bubbles

Répondu

Commentaires

7 commentaires

  • Brian BIRD

    Good Morning Olivier

    I have just created a new Bubble in my Rainbow and have invited others from my company and outside my company to join and it worked correctly. If you are still having the issue I would suggest that you open a support case with ALE.

    Cheers

    0
    Actions pour les commentaires Permalien
  • Olivier SALAS-BARRACHIN

    Thank you for your response.

    Still have the problem with other members of my company, either from IoS application and Windows applications.

    I'm going to open a support cas with ALE.

    Best regards

    0
    Actions pour les commentaires Permalien
  • Olivier SALAS-BARRACHIN

    So I tried to connect to ALE Service and Support (https://businessportal2.alcatel-lucent.com).

    It's not possible to proceed to user registration ('Your email domain is not an authorized one. If you are an authorized Customer / Business Partner, you should contact your administrator or our global welcome center (ebg_global_supportcenter@al-enterprise.com) to get an access').

    Could you file a case for me or help for user registration ?

    Best regards

    0
    Actions pour les commentaires Permalien
  • Andreas HEISE

    I created a bubble with >20 guests yesterday afternoon without any problem. Your problem may related to the location of your data, both users reported this issue are from France which use a different data store than for Brian and me.

    You can still open a ticket via Emily (e-Support) to get support from your BP or ALE directly which depends from the contract.

    brgds

    Andreas

    0
    Actions pour les commentaires Permalien
  • ICTKSA

    Dear all,

    We also experience the same problem since yesterday morning. Our organisation is settled in The Netherlands.

    We currently have 95 members, and none of them can invite each other to a Bubble.

    We hope it get resolved soon, thank you in advance.

    Best Regards,

    IA

     

     

     

    0
    Actions pour les commentaires Permalien
  • Therese RODRIGUEZ

    INP toulouse still have a problem.

    *A ticket is opened on ALE support France last friday .

    Regards,

    Therese

     

    0
    Actions pour les commentaires Permalien
  • Brian BIRD

    It has been discovered in other companies that this issue appears to be related to the privacy settings of the company or the individual. Companies that have the privacy setting set to Isolated seem to be having this issue. Changing the privacy setting to Closed has resolved the issue for these companies. There is also a new Rainbow release scheduled for this Sunday that should also address this issue.

    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.

Vous n'avez pas trouvé ce que vous cherchez?

  • Contactez-nous

    Vous avez des questions? Laissez-nous un message pour obtenir plus d'informations.

    Contactez-nous
  • Demandez à la Communauté

    Vous avez besoin d'aide? Posez vos questions à la Communauté et obtenez des réponses d'autres utilisateurs Rainbow.

    Poster un message