Trouble inviting users within my company to be a contact.

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David MACNERLAND

• 25 de junho de 2022 12:59

My client is not able to invite users within the company to become a contact in Rainbow.  When an invite is sent, it will not send.  A Red X is present by the name.  If the client sends to a Gmail or comcast account, the email will send successfully.   I tested on my account to add users from my client's company and received the same error.   What can i do to correct the issue? 

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• Comentário oficial

  

  Baptiste CANDELIER

  • 15 de julho de 2022 13:21

  Hi David, 

  please open a support ticket. Provide us the name of customer in the ticket and if possible your Rainbow logs and browser logs when you try to invite an user of this customer.

  needed browser logs are the "Network" one https://support.openrainbow.com/hc/en-us/articles/360006871659-How-to-activate-and-retrieve-browser-logs 

  Regards,
  Baptiste

   

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