[CLOSED- ENDED] Early Adopter - Softphone v3
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The Early Adopter phase for Rainbow Softphone v3 is available on Rainbow Web and Desktop applications with the Rainbow v130 solution.
All details about the feature and how to subscribe to the EA Phase can be found in the dedicated article: [EARLY ADOPTER] Rainbow Softphone v3
If you are an Early Adopter and have any questions or comments about this new feature, please add a comment to this post. We'll do our best to get back to you as soon as possible.
If you think you have found a malfunction/bug, you can also open a support ticket by sending an e-mail to support@openrainbow.com with the following tag in the subject line [EA SOFTPHONE].
Thank you again for your interest in Rainbow. We look forward to hearing your comments on this new feature, and enjoy your testing!
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Offizieller Kommentar
Dear Early Adopters,
The new Rainbow Softphone feature was made generally available this week with the official release of Rainbow v135.
Everyone involved in this project would like to thank you for your contribution to this Early Adopter phase.
Thanks to your feedback, we've been able to fix some bugs, improve the user interface and even add a new feature for deploying the application.
The EA article has been updated to describe the application with the features available in v135, with the major evolution that this version is available for Rainbow Hybrid (OXE/OXO) and for Rainbow Hub.
https://support.openrainbow.com/hc/articles/17121598116498-Rainbow-Softphone-mode
Please also see the article on deploying the Rainbow Desktop application, where the option to force softphone mode is described.
I will remove the Early Adopter licenses by tonight or Monday. This has no impact on you, accounts that had an EA license will continue to work with the softphone mode without any intervention from you.
Best regards,
BaptisteAktionen für Kommentare -
Hello Louise
Thanks for your comments.
Pricing model is not changed, Sofphone is only a view dedicated for telephony centrics users.
So Softphone can be used by any user with profile "telephony" or "telephony + Rainbow call".
Available for all type of Rainbow license Essential/ all Business / all Enterprise /all Attendant", hybrid and Hub.
For comments, if it concerns new or missing features or new ergonomy, you can do it here
if it's more a bug on existing , then eSR is better -
Hello Louise,
/update/ didn't see that my colleague already answered, please take this as a complementary information
There is no specific pricing model for the Softphone mode, it is just another UI/UX for the Desktop application. So according the customer needs the pricing are those for Business/Enterprise/Attendant licenses.
https://web.openrainbow.com/rb/2.130.29/assets/ToS/RainbowServiceDescription.pdf
https://web.openrainbow.com/rb/2.130.29/assets/ToS/RainbowWorldwidePriceListinEUR.pdf
And for your second question, you can share comments/questions here with a comment. If you think you have found any malfunctions of the app, then you can open a ticket at support@openrainbow.com.
Please check the EA article for details about troubleshooting.Regards,
Baptiste
Rainbow Support Team -
bonjour a tous
mes premiers retours de test et mes premiers Avis
configuration
simple et rapide
ergonomie
interface simple et cohérente on retrouve l’essentiel d’un softphone évolué
positionnement à droite du bandeau téléphonique même si je suis gaucher plus pratique pour les droitiers 😉
la commande de gestion des appel intégré dans le bandeau téléphonique
configuration
à améliorer
lors de la première installation
le client est installé en anglais on doit aller dans les paramètres apparence pour passer en francais du coup le client reboot et il faut aller de nouveau dans les paramètres apparence pour passer en mode softphone et encore un reboot du client
prévoir qu’un seul reboot lors du changement
ergonomie
lors d’un appel entrant si le client fenêtre réduite
pas de popup signalant l’appel entrant juste la sonnerie, du coup pour l’utilisateur il faut qu’il remonte la fenetre du softphone et clique sur la commande intégré dans le bandeau téléphonique du client softphone, ce n’est pas très pratique
--automatic translation--
hello everyone
my first test feedback and opinions
configuration
quick and easy
ergonomics
simple, consistent interface - all the essentials of an advanced softphone are there
right-hand positioning of the telephone headband, even though I'm left-handed, more practical for right-handers 😉
call management control integrated into the headset
configuration
to be improved
on first installation
the client is installed in English, so you have to go to the appearance settings to switch to French, then the client reboots and you have to go to the appearance settings again to switch to softphone mode, then the client reboots again.
plan for only one reboot when switching
ergonomics
on incoming call if client window is reduced
no popup to indicate an incoming call, just the ringing tone, so users have to raise the softphone window and click on the command integrated into the softphone client's telephone banner, which isn't very practical
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Hello Philippe,
thanks for your comments.
For the installation today you can already choose the language at installation of the app (see article https://support.openrainbow.com/hc/en-us/articles/360021735260-Installation-options-for-Rainbow-Desktop-Client) and we will add another option to start also in softphone mode after installation (with next official version - April).
Regarding the incoming call notification, it's a bug that will be fixed with the April version.
Regards,
Baptiste
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